Title: Utilizing the 3Ms of Process Improvement in Healthcare : A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership Author: Richard Morrow ISBN: 143989535X / 9781439895351 Format: Soft Cover Pages: 320 Publisher: Productivity Press Year: 2012 Availability: 2 to 3 weeks
Description
Contents
Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today's healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to facilitate application of the 3Ms, the text describes a culture change method that is based on changing behaviors.
Preface
Chapter 1 : Overview of Process Improvement and the 3Ms Chapter 2 : Change Leadership Chapter 3 : Resistance to Change and Process Improvement Chapter 4 : Process Improvement Methodologies Chapter 5 : Roadmap for Process Improvement Chapter 6 : Chartering the Process Improvement Work Chapter 7 : Stakeholder Analysis Chapter 8 : Finding the Root Causes, Improving, and Controlling Chapter 9 : Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier Chapter 10 : What to Measure Chapter 11 : Measure Risk to Achieve High Reliability Chapter 12 : Measurement as a System Chapter 13 : How to Share and Communicate Measurements Chapter 14 : 3Ms : Manage to the Measure Chapter 15 : 3Ms : Make It Easier Chapter 16 : High Reliability
Summary
Appendices
Appendix A : Roadmap for Performance Excellence
Appendix B : Process Improvement Foundational Tools
Appendix C : The Emancipation Proclamation
Appendix D : Charter Template
Appendix E : Stakeholder Analysis Template
Appendix F : Hand Hygiene Data Collection Sheet
Appendix G : Hand Hygiene Compliance Chart for Posting
Appendix H : Measure Data Collection Tool
Appendix I : FMEA Severity, Occurrence, Detection Tables
Appendix J : The Soda Drink Challenge to Learn Attribute Agreement Analysis
Index