Utilizing the 3Ms of Process Improvement : A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence

Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms—Measure, Manage to Measure, and Make-it-Easy.

Complete with forms, templates, and case studies from the aviation and manufacturing industries, Utilizing the 3Ms of Process Improvement supplies step-by-step guidance on how to use the 3Ms to achieve performance excellence that lasts. Suitable for a wide audience—including suppliers, manufacturers, and those who work in service organizations, schools, healthcare, and government—it is as much about the science of process improvement as it is about how to lead process improvement utilizing the 3Ms.

Illustrating applications of the 3Ms across a range of industries, the book weaves stories throughout about role models who have succeeded, as well as those who have failed. It identifies the specific elements that were missing or defective in the failed attempts to provide a clear understanding of how the three elements work together. Arming you with a culture change method based on changing behaviors, it provides a leadership and management guide to achieving your objectives.

The 3Ms have worked for Ben Franklin, Abraham Lincoln, and the author’s teams across the globe. Now, with this book, you can put the power of the 3Ms to work for you in your quest towards improving processes and reducing costs.

Foreword
Acknowledgments
About The Author

Chapter 1 : Overview of Process Improvement and the 3Ms
Chapter 2 : Change Leadership
Chapter 3 : Resistance to Change and Process Improvement
Chapter 4 : Process Improvement Methodologies
Chapter 5 : Roadmap for Process Improvement
Chapter 6 : Chartering the Process Improvement Work
Chapter 7 : Stakeholder Analysis
Chapter 8 : Finding the Root Causes, Improving, and Controlling
Chapter 9 : Utilizing the 3Ms : Measure, Manage to the Measure, and Make It Easier
Chapter 10 : What to Measure
Chapter 11 : Measure Risk to Achieve High Reliability
Chapter 12 : Measurement as a System
Chapter 13 : How to Share and Communicate Measurements
Chapter 14 : 3Ms : Manage to the Measure
Chapter 15 : 3Ms : Make It Easier
Chapter 16 : High Reliability
Chapter 17 : Summary

Appendix 1 : Roadmap for Performance Excellence™
Appendix 2 : Process Improvement Foundational Tools
Appendix 3 : The Emancipation Proclamation
Appendix 4 : Charter Template
Appendix 5 : Stakeholder Analysis Template
Appendix 6 : Hand Hygiene Data Collection Sheet
Appendix 7 : Hand Hygiene Compliance Chart for Posting
Appendix 8 : Measure : Data Collection Tool
Appendix 9 : FMEA Severity, Occurrence, Detection Tables
Appendix 10 : The Soda Drink Challenge to Learn Attribute Agreements Analysis
Appendix 11 : Gage Repeatability and Reproducibility Measurement System Analysis
Index