Transforming Organizations : One Process at a Time

This book offers leaders an approach to systemically affect change and create cultures of excellence where staff work together to change the way they view their work. Based on well-known quality concepts, readers will discover the essential concepts and actions that have the power to transform every system.

• Includes examples across different sectors including education, health care, manufacturing, small businesses, and non-profits.
• Offers a clear explanation of quality concepts and tools
• While the book is focused on leaders, it provides a starting point no matter what your role is in the organization
• Presents a starting point for engaging leaders in a conversation of excellence with specific examples from their peers and a menu of suggested actions
• Provides an approach to systemically affect change and create cultures of excellence where staff work collaboratively to fundamentally change the way they view their work.

Preface

Chapter 1 : Transform through a Culture of Excellence
Chapter 2 : Understand the System
Chapter 3 : Lead for Excellence
Chapter 4 : Connect with Customers and Stakeholders
Chapter 5 : Create a Pathway for Excellence
Chapter 6 : Value People and Their Contributions
Chapter 7 : Identify Key Work Processes
Chapter 8 : Design a Measurement System
Chapter 9 : Establish a Methodology to Improve
Chapter 10 : Create a Mindset for Excellence
Chapter 11 : Sharing Excellence in Action

Index