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Transforming Health Care : Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

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Title: Transforming Health Care : Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience
Author: Charles Kenney
ISBN: 1563273756 / 9781563273759
Format: Hard Cover
Pages: 248
Publisher: Productivity Press
Year: 2010
Availability: 2 to 3 weeks
     
 
  • Description
  • Contents

For decades, the manufacturing industry has employed the Toyota Production System — the most powerful production method in the world — to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.

Winner of the Shingo Research and Professional Publication Award!

Transforming Health Care:Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. The results speak for themselves, including:

  • An innovative patient safety alert system
  • Reduction in professional liability insurance expenses
  • Foundational changes that make it possible for nurses to spend 90% of their time with patients
  • A computerized module that sorts through electronic medical charts and automatically identifies when disease management and preventative testing due

Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer – the patient. This book shows you how you use this system to transform your own organization.

Preface : A Surprising Visit

Chapter 1 : A New Idea
Chapter 2 : Journey to Japan
Chapter 3 : The Blue Yarn
Chapter 4 : Safety Crusade
Chapter 5 : Ambulatory Care Breakthrough
Chapter 6 : Transforming Procedural Care
Chapter 7 : Transforming Inpatient Care
Chapter 8 : Better, Faster, More Affordable
Chapter 9 : Management Method
Chapter 10 : The Journey Continues
Chapter 11 : Source Notes

Appendix
Index

 
 
 
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