Foreword
Author Preface
Chapter 1 : The Need for Purchasing/Supplier Quality Management: The Missing Link
Chapter 2 : Overview of Total Quality
Chapter 3 : The Total Purchasing/Supplier Quality Management Model
Chapter 4 : Customer-Supplier Relationship
Chapter 5 : Linking Suppliers Through Policy Deployment
Chapter 6 : Supplier Certification
Chapter 7 : ISO 9000 Purchasing/Supplier Quality Management: A View to the Future
Chapter 8 : Supplier Continuous Improvement
Chapter 9 : Supplier Measurement and Feedback
Chapter 10 : Strategy for Implementation
Chapter 11 : Conclusions and Future Expectations
Case Study: Michigan Consolidated Gas Company
Appendix: Filling in the Gaps With a History of Total Quality
Glossary
Index
