Series Preface
Authors’ Preface
The Series Editor
The Authors
Chapter 1 : Harnessing the Power of Information Technology Through Total Quality: An Overview of Technology, Quality, and Information
Chapter 2 : Understanding the Information Technology Organization
Chapter 3 : Role of Information Technology
Chapter 4 : Overview of Total Quality
Chapter 5 : The House of Quality
Chapter 6 : Strategy Management and Quality Planning
Chapter 7 : Project Teams and Methodologies
Chapter 8 : “How-To” Techniques and Tools
Chapter 9 : Electronic Data Interchange
Chapter 10 : Horror Stories and How to Avoid Them
Index
