Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects.
This book shows that the philosophy and principles of quality management apply just as much to the construction industry as adapted to take account of the very different procedures involved.
Introduction
Definitions
Part I : Application of Total Quality Management to The Construction Industry
Chapter 1 : The Evolution of Total Quality Management
Chapter 2 : Application of Quality as A Management Process in The Construction Industry
Chapter 3 : Contractual Options and Integration With Quality Systems
Part II : Application of Total Quality Management to Construction Projects
Chapter 4 : General Application of Total Quality Management to Construction Projects
Chapter 5 : Total Quality Management: Its Philosophy and Principles for The Building Client at The Project Inception Stage
Chapter 6 : Total Quality Management and The Design Team Through The Project Design Phase
Chapter 7 : Total Quality Management and The Contractor Pre-Contract and Post-Contract
Chapter 8 : Project Quality Management for The Specialist Subcontractor
Chapter 9 : Total Quality Management During Commissioning and Maintenance
Part III : The Role of Auditing in Total Quality Management
Chapter 10 : First-Party Auditing
Chapter 11 : Second-Party Auditing Pre-Contract
Chapter 12 : Auditing Works in Progress
Chapter 13 : Contract Management Adjudication: The Final Step in Project Quality Management
Chapter 14 : Conclusions and Action Plan for Quality Projects
Appendix 1 : The European Quality Award
Appendix 2 : Guide to Quality Systems Auditing (BS 7229, 1989)
Appendix 3 : Quality Management Audit: Second-Party Project Audit Questionnaire for Client/Design Team Professionals
Appendix 4 : Format and Check-Lists for Visiting and Reporting By Second-Party Auditor
Bibliography
