Title: The Strategic Knowledge Management Handbook : Driving Business Results by Making Tacit Knowledge Explicit Author: Arun Hariharan ISBN: 8174890467 / 9788174890467 Format: Hard Cover Pages: 168 Publisher: ASQ/Infotech Year: 2016 Availability: In Stock Special Indian Edition Priced at Rs.1195/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.
Description
Contents
The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-for-profit, government, and other types of organizations.
This book is written for business leaders and executives. It is particularly addressed to CEOs and senior management to help them understand how they can use KM as a strategy to achieve their business objectives. For KM professionals, the objective of this book is to help them to implement KM with real business results.
While this book talks about various concepts related to KM, everything contained in the book is based on first-hand experience of helping the implementation of these concepts at several companies with significant business results, including some Most Admired Knowledge Enterprise (MAKE) award winners. The book largely tells its story through real examples.
List of Figures and Tables
Foreword
Preface
Chapter 1 : Knowledge Management in Fun Chapter 2 : Knowledge Management : Strategy, Not Technology Chapter 3 : Knowledge Management Processes : The Best Practice Funnel Chapter 4 : 360-Degree Knowledge Management Chapter 5 : Ideas, Innovation, and Knowledge Management Chapter 6 : Critical Success Factors for Knowledge Management Chapter 7 : The Seven Enablers to KM : Knowledge Management at BA Services - A Case Study Chapter 8 : How to Build a Great Knowledge Management Portal Chapter 9 : 360-Degree Knowledge Management and the Balanced Scorecard Chapter 10 : Knowledge Management and Quality Chapter 11 : A Word to the CKO Chapter 12 : A Word to Business Leaders Chapter 13 : Knowledge Management in Government Chapter 14 : Summing It All Up : The Strategic Knowledge Management Franework Chapter 15 : A Call to Action