The Reward and Recognition Process in Total Quality Management explains these and other issues in easy-to-understand terms, and illustrates their importance in a quality environment. This guide to designing, implementing, and maintaining a reward and recognition system also includes: how to create and maintain an effective performance evaluation system for TQM; specific and successful ways to avoid the unique pitfalls of performance evaluation under a TQM effort; workforce diversity issues like mutual respect, acceptance, and teamwork that impact reward and recognition initiatives.
List of Illustrations
Preface
Acknowledgments
Chapter 1 : Introduction to Total Quality Management
Part I : The Reward and Recognition Process
Chapter 2 : Principles of the Reward and Recognition Process
Chapter 3 : Motivational Bases of Reward and Recognition
Chapter 4 : Organizational Examples of the Reward and Recognition Process
Chapter 5 : Performance Evaluation and the Reward and Recognition Process
Part II : Special Issues in Reward and Recognition
Chapter 6 : An Attribution Theory Approach to the Reward and Recognition Process
Chapter 7 : Emerging Issues in Reward and Recognition
Part III : Summing Up
Chapter 8 : Continuous Improvement of the Reward and Recognition Process
Chapter 9 : Reward and Recognition : What We Already Know and What We Need to Know
Suggested Reading
Index
