Books on the revolutionary Six Sigma management strategy have been flying off the business book shelves ever since GE 's Jack Welch called it "the most important initiative [they] have ever undertaken.." This accessible guidebook shows readers how to apply Bhote's own trademarked "Ultimate Six Sigma" method to their organizations, explaining every technique and providing every tool readers need in order to smoothly and quickly implement it themselves.
Foreword
Preface
Acknowledgements
Part 1 : The Power of Ultimate Six Sigma - Evolution and Infrastructure
Chapter 1 : The Power of Ultimate Six Sigma : A Reach - Out Purpose - Business to Solve The World's Ills at a Profit
Chapter 2 : From Infirmity of the Hyped Six Sigma to The Power of Ultimate Six Sigma
Chapter 3 : The Scope, Structure, and Methodology of The Power of Ultimate Six Sigma
Part 2 : The Power of Ultimate Six Sigma - From Shareholder Value to Stakeholder Value
Chapter 4 : From Mere Customer Satisfaction to Customer Loyalty
Chapter 5 : From Blinkered Micromanagement to Leadership with Panoramic Vision
Chapter 6 : Organization : From The Straitjacket of Taylorism to The Freedom of a Culture of Enterpreneurship
Chapter 7 : Employees : From Industrial Autocracy Toward Industrial Democracy
Chapter 8 : From a Customer-Supplier Win-Lose Contest to a Win-Win Partership for The Entire Supply Chain
Part 3 : The Power of Ultimate Six Sigma - The High Octane Engines of Thrust
Chapter 9 : Quality : From Wheel-Spinning to World Class
Chapter 10 : From Cost Reduction "With Mirrors" to a Robust Bottom Line
Chapter 11 : Cycle Time : From a Black Hole to The Best Metric for Effectiveness
Part 4 : The Power of Ultimate Six Sigma - Applications in Major Line Functions
Chapter 12 : Design : From Historic Levels to Designs in Half The Time , with Half The Defects, Half The Costs, and Half The Manpower
Chapter 13 : Manufacturing : From Sunset Obsolescence to Sunrise Enlightenment
Chapter 14 : Services : From a Black Hole of Little Accountability to a Productivity Contributor
Part 5 : The Power of Ultimate Six Sigma - Results
Chapter 15 : Results : From Mediocrity to World Class
Conclusion : New Hope, New Horizons for Corporations
Reference Notes
Index
About The Author
