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The Manager's Desk Reference

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Title: The Manager's Desk Reference
Author: Charles B. Fink, Cynthia Berryman-Fink
ISBN: 0814403425 / 9780814403426
Format: Hard Cover
Pages: 380
Publisher: AMACOM
Year: 1996
Availability: Out of Stock
     
 
  • Description
  • Contents

The Manager's Desk Reference gives you the fast facts and practical tips you need to get the job done successfully.
The wealth of information here is both easy to find and easy to digest. There's no need to wade through a barrage of management literature; just opern The Manager's Desk Reference to the topics you're interested in, and you'll find clear, succinct explanations of the issues, plus strategies for mastering the skills of issues, plus trategies for mastering the skills involved. And the enteries are arranged in a useful A-to-Z format, with cross references and suggestions for further reading throughout.
This completely updated edition covers 45 topics you'll address in the course of your busy and varied workday, including new information on such vital issues as:

  • Diversity
  • Change management
  • AIDS in the workplace
  • Managing employees with disabilities
  • Managing temproray, part-time, and contigent workers
  • Preventing workplace violence
  • Family-friendly policies
  • Teams, quality, innovation, ethics, and much more

Preface

Chapter 1 : AIDS in The Workplace
Chapter 2 : Assertiveness
Chapter 3 : Business Writing
Chapter 4 : Career Development
Chapter 5 : Change Management
Chapter 6 : Coaching Employees
Chapter 7 : Conflict Management
Chapter 8 : Consultants
Chapter 9 : Customer Service
Chapter 10 : Delegation and Empowerment
Chapter 11 : Disabled Employees
Chapter 12 : Disciplining Employees
Chapter 13 : Diversity in Organizations
Chapter 14 : Employee Assistance Programs
Chapter 15 : Ethics in The Workplace
Chapter 16 : Family-Friendly Management
Chapter 17 : Feedback
Chapter 18 : Innovation and Creativity
Chapter 19 : Intercultural Communication
Chapter 20 : Interviewing
Chapter 21 : Listening
Chapter 22 : Meetings
Chapter 23 : Mentoring
Chapter 24 : Motivation
Chapter 25 : Negotiation
Chapter 26 : Networking
Chapter 27 : Organizational Culture
Chapter 28 : Orienting New Employees
Chapter 29 : Part-Time, Temporary, and Contingent Workers
Chapter 30 : Performance Appraisal
Chapter 31 : Politics in Organizations
Chapter 32 : Presentations
Chapter 33 : Project Management
Chapter 34 : Public Relations
Chapter 35 : Quality
Chapter 36 : Recruiting and Selecting New Employees
Chapter 37 : Sexual Harassment
Chapter 38 : Stress Management
Chapter 39 : Substance Abuse
Chapter 40 : Team Building
Chapter 41 : Terminating Employees and Downsizing
Chapter 42 : Time Management
Chapter 43 : Training
Chapter 44 : Turnover
Chapter 45 : Violence in the Workplace

Index

 
 
 
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