Performance measurement in maintenance is a key ingredient when an organization is seeking excellence in their maintenance practices. Unquestionably a maintenance scorecard (MSC) consistent with corporate goals will be invaluable. In this context I was pleased to see addresses in the very first Chapter not only comments on key ingredients of a MSC but also implementation issues associated with the use of a MSC. There is so little written on the balanced scorecard (BSC) concept being applied to the maintenance function, and as the first book focusing on the BSC in the context of maintenance , termed by Mather the MSC, it will be a welcome addition to the arsenal of literature available to ensure superior maintenance performance in an organizations
Preface
Chapter 1 : Introduction
Chapter 2 : Competitive Advantages – Corporate Level
Chapter 3 : Strategic Advantages - Strategic Level
Chapter 4 : Strategic Assets - Functional Level
Chapter 5 : Fundamentals and Myths
Chapter 6 : Implementing the MSC
Chapter 7 : Strategy Tools - RCM
Chapter 8 : Strategy Tools - Problem Elimination Logic
Chapter 9 : Strategy Tools - Maintenance Administration
Chapter 10 : What to Expect from The MSC
Bibliography
Appendix
Table of Illustrations
Index
