The Kaizen Event Planner : Achieving Rapid Improvement in Office, Service, and Technical Environments (With CD-ROM)

The Kaizen Event Planner is a practical, how-to guide for planning and executing Kaizen Events in non-manufacturing settings, and conducting post-Event follow-up to sustain the changes made. Geared to continuous improvement professionals and leadership within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement

. Highlights the key success factors for holding Kaizen Events in non-manufacturing environments.

. Provides readers with a set of interactive, Excel-based tools, which serve as standard work for planning and executing Kaizen Events and conducting post-Event follow-up.

. Introduces Metrics-Based Process Mapping - a tactical-level mapping tool that enables process designers to make effective, data-based decisions regarding waste elimination - and measure the success of their improvement efforts.

The Kaizen Event Planner provides those responsible for improving office, service, and technical processes with the skills to effectively scope the activity, engage the right people, and facilitate successful Events!

 

Acknowledgments
Preface
Introduction
CD Instructions for Use

Part I : Lean and Kaizen: An Overview
Chapter 1 : Lean Enterprise Principles
Chapter 2 : Kaizen Characteristics

Part II : Kaizen Event Planning
Chapter 3 : Planning Essentials
Chapter 4 : Event Leadership
Chapter 5 : Scoping the Event
Chapter 6 : Kaizen Team Formation
Chapter 7 : Event Logistics
Chapter 8 : Pre-event Communication
Chapter 9 : Final Preparations

Part III : Kaizen Event Execution
Chapter 10 : Event Structure
Chapter 11 : Event Kickoff
Chapter 12 : Documenting the Current State
Chapter 13 : Identifying Waste and Performing Root Cause Analysis
Chapter 14 : Brainstorming and Prioritizing Improvement Options
Chapter 15 : Designing and Testing Improvements
Chapter 16 : Implementing Improvements
Chapter 17 : Event Wrap-up

Part IV : Beyond the Kaizen Event: Sustaining and Expanding
Chapter 18 : Follow-up Activities
Chapter 19 : Creating a Kaizen Culture

Appendices
Index

About the Authors