The Intersection of Change Management and Lean Six Sigma : The Basics for Black Belts and Change Agents

This book is geared toward Lean and Six Sigma professionals who know that a rigid, highly prescriptive, and "instant" change management program is destined to fail. The program must be transparent and flexible, and the focus should center on an experimental feedback-driven approach. This book is authored by a business executive and certified lean six sigma black belt -- most others are written by consultants, professor, or persons trained in organizational development. It will feature interviews with change management practitioners (executives, project managers, black belts, etc.) and will incorporate pertinent case studies about successful and failed changes.

• Provides sound, innovative practices for those interested in successfully navigating organizational change.
• Focuses on culture change and mindsets, not just tools and applications.
• Stresses effective communication ensuring that various stakeholders understand the reasons for the change, the benefits, and the details.
• Illustrates how the benefits of Lean and Six Sigma initiatives can benefit the change management process.

List of Abbreviations
Foreword
Preface
Working at the Intersection
Introduction
Thank You
About the Author

Section I
Chapter 1 : Why Should You Care?
Chapter 2 : Change is Good!
Chapter 3 : Change is Hard!
Chapter 4 : Resistance is Real
Chapter 5 : Minimizing Resistance
Chapter 6 : Why? : The Most Important Word in This Book
Chapter 7 : Resistance in Your Personal Life

Section II
Chapter 8 : What is Organizational Change Management?
Chapter 9 : Project Risk Assessment
Chapter 10 : Some Basic Organizational Change Management Tools
Chapter 11 : When to Ask for Help
Chapter 12 : The Intersection of Organizational Change Management and Lean Six Sigma
Chapter 13 : People Are Different
Chapter 14 : The Final Word

Section III
Chapter 15 : Interviews with Experts
Chapter 16 : Mini-Biographies of the Interviewees

Section IV
Appendix A : Competencies for the Successful Black Belt
Appendix B : Coaching and Mentoring for the Black Belt
Appendix C : The Shingo Principles
Appendix D : A Brief History of Continuous Improvement
Appendix E : Where to Go for More Information
Appendix F : Acknowledgments
Bibliography
Index