Benchmarking has been used for years by manufacturing and service companies to identify and learn the best ways to execute various practices. The Guide to Benchmarking in Healthcare explains how the benchmarking process can be used by healthcare organizations to improve their processes and services.
The first section provides a detailed look at the four phases and twelve steps of a benchmarking project. It serves as a quck reference guide with checklists case studies illustrate bencharking projects from different perspectives within healthcare organizations. They include views from the implementation team, the project sponsor, the executive committee, and other members of the organization not directly involved in the project. Additional chapters examine the use of the Internet in benchmarking and the benchmarking of healthcare costs.
Acknowledgments
Introduction
Part I-Principles and Process
Chapter 1-Phase I: Planning
Chapter 2-Phase II: Data Collection and Analysis
Chapter 3-Phase III: Integration
Chapter 4-Phase IV: Action
Phase II-Case Studies
Chapter 5-Benchmarking Team Perspective
Chapter 6-Sponsor Perspective
Chapter 7-Top Management Perspective
Chapter 8-Workforce Perspective
Phase III-Special Topics
Chapter 9-Benchmarking and the Internet
Chapter 10-Benchmarking Healthcare Costs
Appendixes
Related Resources
Index
