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The Executive Guide to Understanding and Implementing The Baldrige Criteria : Improve Revenue and Create Organizational Excellence

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Title: The Executive Guide to Understanding and Implementing The Baldrige Criteria : Improve Revenue and Create Organizational Excellence
Author: Denis Leonard, Mac McGuire
ISBN: 087389717X / 9780873897174
Format: Soft Cover
Pages: 122
Publisher: ASQ
Year: 2007
Availability: Out of Stock
     
 
  • Description
  • Contents

This book provides a guide to the Baldrige Criteria for executives or managers new to quality, or to organizations interested in introductory information. National, regional, state, and local quality award organizations will particularly benefit from this book by providing it as a resource to their examiners and to companies wanting to become involved in the Baldrige award process. Companies that have internal quality awards or self-assessments will also find this to be an invaluable resource.

The Executive Guide to Understanding and Implementing the Baldrige Criteria can also be used as a guide or reference during training courses such as self-assessment and award application writing workshops, continuing education classes, or colleges and universities with business courses that focus on or discuss the Baldrige Criteria. Portions of this book are based on research from a nationwide Delphi study group assembled for the purpose of evaluating the benefits, considerations, and disadvantages of implementing the Baldrige model. This research effort evaluated the steps involved in adoption and implementing the Baldrige Criteria.

So that this book is a complete guide to the Baldrige Criteria, the authors have provided the criteria, outline, and values in appendices for the reader's convenience.

Figures and Tables
Introduction
Preface
Acknowledgements

Chapter 1 : Understanding Baldrige
Chapter 2 : Financial Impact of the Baldrige Criteria
Chapter 3 : Other Impacts of the Baldrige Criteria
Chapter 4 : Implementing the Baldrige Criteria
Chapter 5 : Site Visits and Feedback Reports
Chapter 6 : Case Studies
Chapter 7 : Final Throughts

Appendix A : 2007 Malcolm Baldrige Award Criteria for Perfomance Excellence
Appendix B : Baldrige Criteria for Performance Excellence Outline
Appendix C : MBNQA Criteria for Performance Excellence Values
Index
About the Author

 
 
 
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