This revised handbook is the most comprehensive and practical guide available today about marketing management and how it's used. As a definitive reference tool, it is so chock-full of valuable information on every aspect of marketing that you will come to think of it as a "practical encyclopedia of marketing".
Introduction
Acknowledgments
Special Acknowledgment
About the Editors
Part I : The Scope of Marketing Chapter 1. : Modern-Day Marketing: The Value-Added Era and Its Foundations Chapter 2. : Marketing Systems: Implications for Marketing Planning Chapter 3. : Implementing the Marketing Concept: Linking Quality, Marketing, and Value Chapter 4. : Translating Marketing Strategy: Implementation as Managerial Communication
Part II : Organizing and Staffing the Marketing Function Chapter 5. : Reward Compensation: Marketing’s Role Chapter 6. : Staffing the Marketing Function Chapter 7. : Salesperson Performance and Job Satisfaction
Part III : Establishing Marketing Objectives/Strategies Chapter 8. : Setting Marketing Objectives Chapter 9. : Determining Consumer and Customer Wants and Needs Chapter 10. : Brand Dominance: Competitive Advantage Through Consumer Learning Chapter 11. : Segmenting the Market Chapter 12. : Marketing for Professionals Chapter 13. : Green Marketing
Part IV : Marketing Research? Chapter 14. : What is Marketing Research? Chapter 15. : Communication Research: Continuous Measurement Instruments Chapter 16. : What is Qualitative Research? Chapter 17. : Statistical and Experimental Design Chapter 18. : Survey Methods of Data Collection for Domestic and International Marketing Research Chapter 19. : Market-Based Decisions Chapter 20. : Management Science and Model Building Chapter 21. : Managerial Perspectives on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior Chapter 22. : Advertising Research and Measurement Chapter 23. : Database Marketing Chapter 24. : Sizing Markets Chapter 25. : The Marketing Campaign Chapter 26. : Information Technology in Marketing and Sales Chapter 27. : Predicting Market Responses to Style Merchandise: Sensory Panels and Sensory Segmentation Chapter 28. : Marketing Theory and Practice
Part V : Developing the Marketing Plan Chapter 29. : Market Position Analysis Chapter 30. : Developing the Organization’s Marketing Mix Chapter 31. : The Marketing Decision Chapter 32. : Marketing Strategy Chapter 33. : Fostering Ethical Marketing Decisions Chapter 34. : Ethics in Marketing Chapter 35. : Government Regulation and the Marketing Manger: Developing a Perspective Chapter 36. : Substantive and Procedural Changes in Antitrust Law: Implications for Marketing Management Chapter 37. : Managing the Market Planning Process: The Search for Continuous Competitive Renewal Chapter 38. : Marketing to Nonexistent Markets Chapter 39. : Marketing Technology and Consumer Scanning Chapter 40. : Evaluating and Controlling Marketing Performance
Part VI : Putting the Marketing Plan into Action for Consumer Products/Services Chapter 41. : The Diffusion of Innovations Chapter 42. : Prescription for a Service Quality Revolution in America Chapter 43. : Developing and Implementing an Effective Customer Service Strategy Chapter 44. : Social Marketing Chapter 45. : Strategic Pricing Chapter 46. : Pricing Chapter 47. : Getting Things Done: Customer-Driven Distribution Systems Chapter 48. : Product Cannibalism Chapter 49. : Strategic Planning in Retailing: Understanding and Responding to a Dynamic Environment Chapter 50. : Franchising-A Marriage of System Members Chapter 51. : Yield Management: New Pricing Strategy
Part VII : Putting the Marketing Plan into Action for Business Products/Services Chapter 52. : Marketing to Business Chapter 53. : Partnering as a Focused Market Strategy Chapter 54. : Marketing Raw Materials Chapter 55. : Research on Industrial Products and Services Chapter 56. : Business-to-Business Selling and the Organizational Buying Process
Part VIII : Promoting Products and Services Chapter 57. : Customer Contacts in an Integrated Marketing Communications Environment Chapter 58. : Attack on Many Fronts: Business Communications Chapter 59. : Imagery and Symbolism Chapter 60. : Setting Promotional Marketing Objectives Chapter 61. : Developing Advertising Message Strategy Chapter 62. : Contemporary Advertising Media Planning Chapter 63. : Public Relations Chapter 64. : Direct Marketing: Modelling Customer-Marketer Relationships in Integrative Marketing Communications Chapter 65. : Advertising to the “Other” Culture: Women’s Use of Language and Language’s Use of Women
Part IX : Global Marketing Chapter 66. : International Marketing Concepts Chapter 67. : Researching Global Markets Chapter 68. : Export Marketing Chapter 69. : International Distribution and Selling Chapter 70. : Barter and Buybacks-Doing Business the Old-Fashioned Way Chapter 71. : Unraveling the Mystique of Export Pricing