Each year Six Sigma methods save companies like Motorola, GE, Sony, and Microsoft billions that would have been lost to inefficiency in business processes. But learning Six Sigma methods can be a confusing experience, especially for people without a technical background. In this book, experienced Six Sigma trainer Chris Chen and Six Sigma Master Black Belt Hadley Roth take a proven, innovative approach to getting people from all experiential levels quickly up and running with basic Six Sigma concepts and tools.
The latest in the hugely popular Big Book of Games series, The Big Book of Six Sigma Training Games features 50 games, exercises and activities that provide an enjoyable, non-intimidating way to:
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Acquaint employees with Six Sigma--what it is, where it came from and what it can do for them and their companies
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Teach Six Sigma roles and organization
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Familiarize teams with DMAIC, as well as Failure Mode Effects Analysis, Pareto charts and other key improvement tools
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Gear teams up for success
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Help them identify problems in business processes and generate innovative solutions
All of the activities can be performed using common, everyday materials--such as playing cards, water, and paper clips--and each provides a thorough and enjoyable Six Sigma learning experience.
Introduction
Chapter 1 : Why Six Sigma? Process Improvement Basics
Chapter 2 : Who?s On First? Roles and Organization
Chapter 3 : What Is Our Quest? The Define Phase
Chapter 4 : How Is The Current Process Performing? The Measure Phase
Chapter 5 : What Are The ?Deep Dive? Causes Of A Problem? The Analyze Phase
Chapter 6 : What Will We Change? The Improve Phase
Chapter 7 : Are We There Yet? The Control Phase
Chapter 8 : Will There Be A Change Reaction? Dealing with Resistance
Chapter 9 : Is Our Team Geared For Success? Team Behaviors
Chapter 10 : How Do We Stay On Track? Project Management
Index
