Benchmarking, discovering and applying modern industry's best practices in your organization, has become one of the hottest topics in American business today. If you're planning, organizing, or actually undertaking a benchmarking program, you need the most authoritative source of information to help you get started and to manage the process all the way through. This powerful guide comes to you from the APQC's International Benchmarking Clearinghouse, known as a world leader in the benchmarking movement.
Written for managers, this guide helps the reader plan, organize, and introduce benchmarking into an organization. The book enables you to understand who should be involved and what steps you need to take for successful benchmarking.
Information from surveys of 87 members of the International Benchmarking Clearinghouse provide unique insights into the benchmarking process, thus enabling you to better plan your own efforts.
A wide variety of other useful information is available in the eight appendixes. You will find definitions of legal and moral behavior in the context of benchmarking and a comparison of process models of various steps involved in benchmarking. An extensive bibliography of benchmarking and total quality management literature is also included.
Introducing Benchmarking
Getting Started in Benchmarking
Conducting a Benchmarking Study
Building a Benchmarking Organization
Industry's Benchmarking Practices: Executive Summary of a Survey by the International Benchmarking Clearinghouse
Applying Moral and Legal Considerations to Benchmarking Protocol
Analyzing the Cost of Benchmarking Studies: A Model for Comparison
Evaluating Benchmarking Training: A Survey of Training Courses
Comparing Process Models for Benchamrking
Finding Benchmarking Information Through Secondary Research
Asessing Quality Maturity: Applying Baldrige, Deming, and ISO 900 Criteria for Internal Assessment
A Biography of Benchmarking Literature
