Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most people are either too passive or too aggressive in their business lives, and they end up never getting the support, recognition, or respect that they desire. The business leaders and trainers from Dale Carnegie Training® have discovered that applying appropriate assertiveness to all interactions is the most effective approach to creating a successful career.
The 5 Essential People Skills shows how to be a positively assertive, prosperous and inspired professional. Readers learn to:
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Relate to the seven major personality types
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Live up to their fullest potential while achieving personal success
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Create a cutting-edge business environment that delivers innovation and results
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Use Carnegie's powerhouse Five-Part template for articulate communications that grow business
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Resolve any conflict or misunderstanding by applying a handful of proven principles
Once readers know and can employ these powerful skills, they will be well on their way to a new level of professional and personal achievement.
Preface
Chapter 1 : An Introduction to Assertiveness
Chapter 2 : The Three-Part Assertion Message
Chapter 3 : Assertive Rapport Building
Chapter 4 : Tactics for Assertive Rapport Building
Chapter 5 : Assertive Curiosity
Chapter 6 : Maximizing Assertive Curiosity in Business
Chapter 7 : From Curiosity to Understanding
Chapter 8 : Etiquette : Rules of the Road for People Skills
Chapter 9 : Persuasion as a People Skill
Chapter 10 : Asking Questions Skillfully
Chapter 11 : Assertive Speaking
Chapter 12 : Assertive Listening
Chapter 13 : Assertive Ambition
Chapter 14 : Maximizing Results with Assertive Ambition
Chapter 15 : Assertive Conflict Resolution
Chapter 16 : Assertive Conflict Management and Negotiation
About the Author
