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Author: Cabinet Office ISBN: 0113313098 / 9780113313099 Year: 2011 Availability: Out of Stock
'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts...
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Author: Cabinet Office ISBN: 011331308X / 9780113313082 Year: 2011 Availability: Out of Stock
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual service improvement. Focusing on the process el...
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Author: Cabinet Office ISBN: 0113313233 / 9780113313235 Year: 2011 Availability: Out of Stock
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications:
'IT...
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Author: Cabinet Office ISBN: 0113313055 / 9780113313051 Year: 2011 Availability: Out of Stock
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
In order to meet current and future business requirements, 'ITIL Service Design' provides guidance...
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Author: Cabinet Office ISBN: 0113313071 / 9780113313075 Year: 2011 Availability: Out of Stock
By focusing on delivery and control process activities, 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. The ITIL Ed...
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Author: Cabinet Office ISBN: 0113313047 / 9780113313044 Year: 2011 Availability: Out of Stock
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings ou...
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Author: Cabinet Office ISBN: 0113313063 / 9780113313068 Year: 2011 Availability: Out of Stock
'ITIL Service Transition' focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services a...
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