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Total Book : 7
 

Introduction to the ITIL Service Lifecycle

Author: Cabinet Office
ISBN: 0113313098 / 9780113313099
Year: 2011
Availability: Out of Stock
'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts...
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List Price: £ 30

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ITIL Continual Service Improvement

Author: Cabinet Office
ISBN: 011331308X / 9780113313082
Year: 2011
Availability: Out of Stock
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual service improvement. Focusing on the process el...
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List Price: £ 85

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ITIL Lifecycle Suite, (5 Books Set)

Author: Cabinet Office
ISBN: 0113313233 / 9780113313235
Year: 2011
Availability: Out of Stock
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: 'IT...
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List Price: £ 299

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ITIL Service Design

Author: Cabinet Office
ISBN: 0113313055 / 9780113313051
Year: 2011
Availability: Out of Stock
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, 'ITIL Service Design' provides guidance...
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List Price: £ 85

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ITIL Service Operation

Author: Cabinet Office
ISBN: 0113313071 / 9780113313075
Year: 2011
Availability: Out of Stock
By focusing on delivery and control process activities, 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. The ITIL Ed...
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List Price: £ 85

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ITIL Service Strategy

Author: Cabinet Office
ISBN: 0113313047 / 9780113313044
Year: 2011
Availability: Out of Stock
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. 'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings ou...
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List Price: £ 85

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ITIL Service Transition

Author: Cabinet Office
ISBN: 0113313063 / 9780113313068
Year: 2011
Availability: Out of Stock
'ITIL Service Transition' focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services a...
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List Price: £ 85

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