Strategy and Business Process Management : Techniques for Improving Execution, Adaptability, and Consistency

This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes – Business Process Management (BPM). It describes how BPM treats processes as a portfolio of strategic assets that create and deliver customer and shareholder value and adapt, when necessary, enabling competitive advantage through consistent performance.

Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency defines the planning framework and managerial mindset necessary to craft and drive highly effective business process improvement projects and continuous improvement programs. Readers will learn specific techniques used by industry leaders to formulate and execute business strategy that adapts organizational behavior, business processes, and information technology as a dynamic system designed to assure consistent performance and achievement, even when challenged with unexpected changes or opportunities.

Preface

Chapter 1 : Prologue : The Management Team is Summoned
Chapter 2 : How to Compete : Competitive Strategy
Chapter 3 : How to Focus Operations : The Discipline of Market Leaders
Chapter 4 : How to Manage Performance : The Balanced Scorecard
Chapter 5 : How to Adapt : Adaptive Enterprise
Chapter 6 : How to Structure Organizational Behavior for Strategic Execution
Chapter 7 : How to Structure Business Processes for Strategic Execution
Chapter 8 : How to Structure Technology for Strategic Execution
Chapter 9 : Derivative Analysis Technique for Business Strategy and Resource Alignment
Chapter 10 : Epilogue : The Management Team Reconvenes
Chapter 11 : Summary of Key Guidance

Appendix A : Important Terminology
Appendix B : How to Evaluate Business Process Analysis Software
Index