Strategic Benchmarking Reloaded with Six Sigma : Improving Your Company's Performance.......

A new update of the classic text on benchmarking

Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.

Topics include :

• Stimulating business improvement with benchmarking
• Linking Six Sigma to strategic planning and benchmarking
• Understanding the essence of process benchmarking
• Making statistical comparisons in benchmarking
• Applying benchmarking results for maximum utility
• Reviewing lessons learned from old case studies
• Conducting a strategic benchmarking study
• Performing an operational benchmarking study
• Mainstreaming benchmarking into strategic planning
• Creating a sustainable benchmarking capability
• Plus : appendices covering the benchmarking code of conduct, operating procedures, and Web resources

Preface
Acknowledgments
Introduction – Benchmarking : The First 25 Years (1979-2004)

Part 1 : The Business Context of Benchmarking
Chapter 1 : Stimulating Business Improvement by Benchmarking
Chapter 2 : Linking Six Sigma to Strategic Planning and Benchmarking

Part 2 : The Process of Benchmarking
Chapter 3 : Understanding the Essence of Process Benchmarking
Chapter 4 : Making Statistical Comparisons in Benchmarking
Chapter 5 : Applying Benchmarking Results for Maximum Utility

Part 3 : Case Studies in Benchmarking
Chapter 6 : Reviewing Lessons Learned from Old Case Studies
Chapter 7 : Conducting a Strategic Benchmarking Study
Chapter 8 : Performing an Operational Benchmarking Study

Part 4 : Conducting Benchmarking Studies
Chapter 9 : Mainstreaming Benchmarking into Strategic Planning
Chapter 10 : Creating a Sustainable Benchmarking Capability

Appendix A : The Benchmarking Code of Conduct
Appendix B : Standard Operating Procedure : Benchmarking Process
Appendix C : Web Resources for Benchmarking
Appendix D : Glossary of Terms Used in Lean Production
Appendix E : Chronological Bibliography of Books about Benchmarking

About the Author
Index