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	Title: Step Up and Lead Author: Frank Viscuso ISBN: 1593703082 / 9781593703080 Format: Hard Cover Pages: 286 Publisher: Fire Engineering Year: 2013 Availability: Out of Stock


Description Contents In his new book Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead! Foreword by Vincent Dunn Acknowledgments Chapter 1 : A leader of One Chapter 2 : Leadership Traits Chapter 3 : Leadership Skills Chapter 4 : Customer Service Chapter 5 : Call to Action Index

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