There are some events in life that are inevitable, and the emergence of problems in the workplace is one. Solutions sets out to provide remedies that are accessible, practical, meaningful, and final. Well organized, and referenced to specific operations, this book provides troubleshooting and other assistance, and serves as an encyclopedic reference for answers to organizational problems for managers and practitioners. All the functional activities and operations of organizations are included, so that almost any problem or issue that may occur will be addressed in one or more chapters. Readers will be able to quickly locate, understand and use a specific tool or technique to solve a problem. The different tools available are described, or a single most useful tool indicated. The tool is then explained in depth with an example of how it can be used. The strengths and weaknesses of individual tools are identified and there are suggestions for further help. Solutions is essential for anyone wanting to learn the basics of business problem solving and those who might know the basics but want to expand their understanding.
List of Figures
List of Tools
Acknowledgments
About The Authors
Introduction
Chapter 1 : Problems and Decision Making
Chapter 2 : Optimizing Decision Making and Avoiding Pitfalls
Chapter 3 : Leadership
Chapter 4 : Communications
Chapter 5 : Strategy
Chapter 6 : Developing Organizational Design and Culture
Chapter 7 : Human Resource Management
Chapter 8 : Marketing and Promotion
Chapter 9 : Competitors and Competitive Intelligence
Chapter 10 : Pricing
Chapter 11 : Identifying and Serving Customers
Chapter 12 : Operations Management
Chapter 13 : Distribution and Supply
Chapter 14 : Project and Process Managment
Chapter 15 : Accounting
Chapter 16 : Finance, Budgeting and Cash Flow
Chapter 17 : Organizational Performance
Chapter 18 : Government and Legal Issues
Chapter 19 : Websites and Information Technology
Index
