SPC for Right-Brain Thinkers is not simply another made-easy book on the subject of statistical process control (SPC). The guiding principle in writing this book was to make SPC accessible to that large group of individuals who would readily characterize themselves as right-brain thinkers. The challenge that right-brained thinkers face in understanding and applying SPC goes beyond the math; it is also a matter of approaching the subject from a different perspective altogether—--through the side door, if you will, where the inner workings of SPC may be seen in action. The book is also intended to serve the information needs of those who either own or work within the job processes wherein SPC is applied.
Since right-brain thinkers are often inclined to gravitate to service-oriented jobs, the examples used in this book demonstrate the use of SPC in a service organization: a pseudo law firm called Advocate General. These examples demonstrate the basic principles of SPC in way that can be adapted to any situation.
Preface
Chapter 1 : SPC in Perspective
Chapter 2 : Framework for Applying SPC
Chapter 3 : SPC in Action
Chapter 4 : Solving Problems Using SPC
Chapter 5 : Analyzing the Process Aspects of Your Job
Chapter 6 : Deciding Where to Focus Your Effort
Chapter 7 : Bare Bones Statistics
Chapter 8 : Planning Your Charting & Measurement Strategy
Chapter 9 : Process Capability and Control Limits
Chapter 10 : Collecting and Plotting Your Data
Chapter 11 : Continuous Improvement
Concluding Remarks
Appendix A : Constructing a Pareto Analysis Chart
Appendix B : Charting Individual Values
Glossary
References
Index
