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Root Cause Analysis : A Step-By-Step Guide to Using the Right Tool at the Right Time

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Title: Root Cause Analysis : A Step-By-Step Guide to Using the Right Tool at the Right Time
Author: Matthew A. Barsalou
ISBN: 148225879X / 9781482258790
Format: Soft Cover
Pages: 154
Publisher: Productivity Press
Year: 2015
Availability: 2 to 3 weeks
     
 
  • Description
  • Contents

Although there are many books on root cause analysis (RCA), most concentrate on team actions such as brainstorming and using quality tools to discuss the failure under investigation. These may be necessary steps during RCA, but authors often fail to mention the most important member of an RCA team—the failed part.

Root Cause Analysis : A Step-By-Step Guide to Using the Right Tool at the Right Time provides authoritative guidance on how to empirically investigate quality failures using scientific method in the form of cycles of plan-do-check-act (PDCA), supported by the use of quality tools.

Focusing on the use of proven quality tools to empirically investigate issues, the book starts by describing the theoretical background behind using the scientific method and quality tools for RCA. Next, it supplies step-by-step instructions for performing RCA with the tools discussed in the first section. The book’s clear examples illustrate how to integrate PDCA with the scientific method and quality tools when investigating real-world quality failures.

This RCA guide provides root cause investigators with a tool kit for the quick and accurate selection of the appropriate tool during a root cause investigation. It includes an appendix with a guide to tool selection based on the intended use of the tool. There is also an appendix that defines the terminology used in the book.

After reading this book, you will understanding how to integrate the scientific method, quality tools, and statistics, in the form of exploratory data analysis, to build a picture of the actual situation under investigation that will lead you to the true root cause of an event.

The tools and concepts presented in the text are appropriate for professionals in both the manufacturing and service industries.

Preface
Introduction
About the Author

Part I : Introduction to Root Cause Analysis
Chapter 1 :
The Scientific Method and Root Cause Analysis
Chapter 2 : The Classic Seven Quality Tools for Root Cause Analysis
Chapter 3 : The Seven Management Tools
Chapter 4 : Other Tools for Root Cause Analysis
Chapter 5 : Exploratory Data Analysis and Root Cause Analysis
Chapter 6 : Customer Complaint-Related Root Cause Analysis
Chapter 7 : Example of a Root Cause Analysis

Part II : Root Cause Analysis Quick Reference
Chapter 8 :
Introduction to Root Cause Analysis
Chapter 9 : The Science of Root Cause Analysis
Chapter 10 : The Classic Seven Quality Tools
Chapter 11 : The Seven Management Tools
Chapter 12 : Other Quality Tools for Root Cause Analysis
Chapter 13 : Exploratory Data Analysis
Chapter 14 : Customer Quality Issues

References
Appendix 1 : Using the Tool Kit
Appendix 2 : Terminology
Index

 
 
 
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