Mangers who feel that reengineering is too risky-or just another management fad-should realize that companies have been successfully doing it for years. In fact, many of the radical changes associated with reengineering, such as restructuring simple jobs into more challenging and customer-focused ones, have an extensive history, are based on solid work theories, and represent years of organizational research and development. Reengineering for Results : A Step-by-Step Guide discusses the evolution of reengineering, dispels the myths surrounding it, and explains why more companies are now choosing it over other improvement strategies.
Containing 10 chapters that build on each other, Reengineering for Results guides you through all the steps of the process : from deciding to reengineer, to setting up diagnostic and redesign teams, implementing new work process designs, and sustaining the productivity and quality gains achieved. The authors offer easy-to-follow advice based on the practical management lessons learned from companies that have successfully reengineered. You will learn how the process is supported by all levels of management-from senior management considerations through to lower-level participation and implementation.
Acknowledgments
Preface
Chapter 1 : Why Reengineer? Why Now?
Chapter 2 : Taking the Plunge: Making the Decision to Reengineer
Chapter 3 : Where to Start: Preparing Your Organization to Reengineer
Chapter 4 : Groundwork for Redesign: Conducting an Organizational Diagnosis
Chapter 5 : Gaining Momentum: Making the Transition from Diagnosis to Redesign
Chapter 6 : The Redesign Process-Part I : Generating New Process Concepts
Chapter 7 : The Redesign Process-Part II : Analyzing New Process Concepts
Chapter 8 : The Final Phases: Implementing the New Design and Evaluating Results
Chapter 9 : Pitfalls and Pointers: Twelve Lessons for Reengineering Success
Chapter 10 : Sustaining Reengineering: Mastering the Soft Side of Organizational Change
Recommended Reading
Index
