Reality, Perception, and Your Company's Workplace Culture : Creating a New Normal for Problem Solving and Change Management

Reality and Perception and Your Company's Workplace Culture presents a demonstrable path for navigating the change-management process from beginning to end while fully detailing its obstacles and its triumphs.

The book presents the view of a fictional 100-year old company called Acme Gyroscope, which is a family owned and run business, and the reader sees how the operation was ruled with an iron hand by the outgoing CEO. When the son of this current CEO assumes the role, he finds that the processes and culture within the organization are not quite as rosy as he thought they were. The new CEO finds that there is a wide divide between what is believed and what is real.

The story follows the new CEO and his team as they uncover the problems that exist and discover solutions with the help of the Change Maestro who is an expert on understanding the difference between reality (see the problems, feel the problems, and create the new normal) and perception (preconceived notions of causes and solutions to problems). Utilizing the TLS (Theory of Constraints - Lean - Six Sigma) Continuum toolbox, the Change Maestro takes the management team through the process of resolving the issues at hand and assists in creating a new normal for corporate culture and problem solving.

Presented in ten chapters, each representing points on the critical path, it walks the reader through the change process to its conclusion reaching the final point -- the argument for the new normal corporate culture for long-term strategy and survival.

List of Figures
The Players
TLS Continuum Acronyms Introduction

Chapter 1 : The Crisis
Chapter 2 : The Conversation
Chapter 3 : The Meeting
Chapter 4 : Mirror vs the Window
Chapter 5 : The Visit- Acme Gyroscope
Chapter 6 : Acme Gyroscope Brain Trust
Chapter 7 : The Visit- Morrison Aeronautics
Chapter 8 : Morrison Aeronautics Brain Trust
Chapter 9 : The Perception and the Reality
Chapter 10 : The Path to Creating the New Normal
Chapter 11 : The Solution
Chapter 12 : And the Story is Told

Acknowledgements
Appendices 1 : TLS Continuum Project Scorecard
Appendices 2 : TLS Continuum Process
Further Reading
Index