Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, customer focus, and empowerment - into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan. Quality professionals and managers will also gain insights into the importance of their role in the strategic planning process.
This step-by-step guide covers all the elements of developing and implementing a strategic plan - listening to customer needs, creating an organizational vision and values, scanning the future, closing the gaps between current and desired future states, implementing and tracking the results of the plan, and overcoming obstacles to strategic planning. Plus, each section contains actual examples from industry, the volunteer sector, and/or government.
Special Feature: Because speed and flexibility are critical in today's business environment, Quality-Centered Strategic Planning will show you a method for "blitz-building" your plan.
Preface
Author’s Note
Chapter 1. : Quality and the Future
Chapter 2. : Begin with the Customer in Mind
Chapter 3. : Positioning to Meet the Customer’s Needs
Chapter 4. : Creating a Vision and Values to Guide the Development of the Strategic Plan
Chapter 5. : Scanning the Future
Chapter 6. : Closing the Gaps
Chapter 7. : Implementing and Tracking Results
Chapter 8. : Reassessing and Reenergizing the Plan
Chapter 9. : Overcoming Obstacles to Strategic Planning
Chapter 10. : Blitz-Binding Your Strategic Plan
Chapter 11. : Quality Standards Award Criteria, Benchmarking, and Philosophies
Bibliography
Index
