This book takes a brand new look at the entire audit process for both auditors and auditees. No longer will auditees need to feel like they must comply with an auditor’s checklist without understanding why compliance is helpful to, or necessary for, the organization. Likewise, auditors will learn a fresh approach for developing feedback and reports that are more than lists of failings, but are value-added assessments of an organization’s strengths and areas for improvement. By educating them as customers of the audit, this guide teaches auditees how to get the most value from their audit. Auditors will receive guidance about how to make their job something organizations will appreciate as a tool they can use to improve their company.
This complete how-to guide will help auditors and organizations plan for their internal or external audit. O’Hanlon himself is a registered IRCA Lead Auditor and Lead Auditor trainer who teaches you the previously undiscussed areas of the audit process. Additionally, this book will show both auditors and auditees how to make your audit a process that creates value for the organization, not just a tool to ensure compliance. Internal, second- and third-party auditors and auditees can use the numerous frequently asked questions to prepare for the situations they will encounter during an actual audit.
• Service and manufacturing companies alike addressed
• Book focuses audit process and not the type of business being audited
• Practical as opposed to an idealistic approach
• Contains two case studies are included from both service and manufacturing organizations
• Learn a process based approach to ISO 9001:2000 with an phasis on the “value adding”contribution
List of Illustrations
Foreword
Preface
Acknowledgments
Introduction
Chapter 1. Background
Chapter 2. Understanding the Requirements of ISO 9001:2000
Chapter 3. Quality System Documentation
Chapter 4. Background on Auditing
Chapter 5. Initial Preparation
Chapter 6. Detailed Planning
Chapter 7. The Human Side of Auditing
Chapter 8. The Opening Meeting
Chapter 9. The Audit Process
Chapter 10. Reporting Findings and Nonconformities
Chapter 11. The Closing Meeting
Chapter 12. Corrective Action
Chapter 13. Follow-Up and Surveillance Visits
Chapter 14. The Future of Auditing
Appendix
Bibliography
Further Reading
Index
