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Quality Assurance : Applying Methodologies for Launching New Products, Services, and Customer Satisfaction

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Title: Quality Assurance : Applying Methodologies for Launching New Products, Services, and Customer Satisfaction
Author: D.H. Stamatis
ISBN: 1498728685 / 9781498728683
Format: Hard Cover
Pages: 616
Publisher: CRC Press
Year: 2016
Availability: Out of Stock
Special Indian Edition.
  • Description
  • Contents

Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive — often in more than just dollars — recalls and redesigns. Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction details continual improvement (CI), a proven process for avoiding common problems and creating customer satisfaction.

The book explores the three fundamental approaches required to create a truly CI culture in any organization: a) consistent philosophy of improvement by management, b) receptive organizational culture, and c) the entire culture of the organization must be willing to make decisions based on measurement and data. It outlines the seven principles: research/plan, assure, explain, prioritize, demonstrate, confirm, and show. However, as with CI itself, this attitude must be incorporated into the processes of any organization and create products or services for the market place that will delight customers rather than just satisfying them.

Time and cost constraints are the biggest culprits here, not any one person’s lack of due diligence. When this happens, organizations must look at the bigger picture internally and identify it as a system problem. Based on the author’s 35 years of experience, this book covers the essential items for doing the right thing the first time especially during launching a good product and/or service to the customer. It identifies key indicators and methodologies that will help you attain excellent performance, delivery, and cost with both the customer and supplier. In other words, by following these methodologies and indicators, the job will get done right the first time.

List of Figures
List of Tables

Section I : Original Equipment Manufacturing (OEM) Responsibilities
Chapter 1 :
Timing (Product Development)
Chapter 2 : Basic OEM Quality System
Chapter 3 : Manufacturing (Facility) Site Assessment (MSA)
Chapter 4 : Sourcing
Chapter 5 : Segmentation
Chapter 6 : Supplier Development
Chapter 7 : Role of Supplier Technical Engineer

Section II : Supplier Responsibilities
Chapter 8 :
Commitment to Continual Improvement
Chapter 9 : Lean Manufacturing
Chapter 10 : Quality Operating System (QOS)
Chapter 11 : Certification to the International Standard and Customer Specific Requirement
Chapter 12 : Statistical Process Control (SPC)
Chapter 13 : Problem Solving Methodology
Chapter 14 : Internal Audits
Chapter 15 : Poka-Yoke
Chapter 16 : Measurement System Analysis (MSA)
Chapter 17 : Supplier’s Perspective of APQP
Chapter 18 : Supplier’s Perspective on the PPAP
Chapter 19 : Capacity Analysis
Chapter 20 : Geometric Dimensioning and Tolerance (GD&T)
Chapter 21 : 8D
Chapter 22 : Miscellaneous

Appendix I : Typical Detailed Expectation List of a Site Assessment by the Customer to the Supplier's Facility
Appendix II : PPAP Checklist
Appendix III : Mistake Proofing
Appendix IV : Prepration of an Audit
Appendix V : Miscellaneous Items
Selected Bibliography

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