Title: Public Relations in Health Care : A Guide for Professionals, 2nd Edition Author: Kathleen Larey, Lewton MHA APR ISBN: 1556481438 / 9781556481437 Format: Soft Cover Pages: 288 Publisher: American Hospital Publishing Year: 1995 Availability: Out of Stock
Description
Contents
This comprehensive guide to everything you need to know about PR provides a theoretical overview and practical advice for PR professionals new to health care and new ideas and insights for veterans. The authors explain how the PR function can contribute to the success of the contemporary health care organization.
List of Figures and Tables
About the Author
Preface
Acknowledgments
Chapter 1. : Introduction Chapter 2. : The Role of Public Relations in Health Care Chapter 3. : Integrating the Public Relations Function Within the Organization and the System Chapter 4. : Senior Public Relations Officer-CEO Relationship Chapter 5. : Organizing the Pubic Relations Function Chapter 6. : Public Relations and Institutional Planning Chapter 7. : The Role of Research in Health Care Public Relations Chapter 8. : Developing Stakeholder Relationships: The Core of Health Care Public Relations Chapter 9. : Identifying and Managing Issues Chapter 10. : Community Relations Chapter 11. : Media Relations Chapter 12. : Crisis Communications Chapter 13. : Publications Chapter 14. : Marketing Communications Chapter 15. : Other Public Relations Methods Chapter 16. : Relationships with Special Audiences: Employees Chapter 17. : Relationships with Special Audiences: Customers (Patients, Members, Subscribers, Families) Chapter 18. : Relationships with Special Audiences: Physicians Chapter 19. : Relationships with Special Audiences: Payers and Intermediaries (Employers, Insurers, and Managed Care Organizations) Chapter 20. : Building Relationships with Special Audiences: Legislators and Policy Makers Chapter 21. : Special Challenges: Ethical and Legal Issues Chapter 22. : Evaluation Chapter 23. : Looking Ahead
Appendix A : Community Assessment: A Model “How-To” Based on Two Communities’ Experience
Appendix B : General Guide for the Release of Patient Information by the Hospital
Appendix C : Riding the Wave: The Future of Health Care Marketing and Public Relations