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Process Management Auditing for ISO 9001:2000

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Title: Process Management Auditing for ISO 9001:2000
Author: Carl Ford and Ian Rosam
ISBN: 0580415473 / 9780580415470
Format: Soft Cover
Pages: 96
Publisher: BSI
Year: 2003
Availability: Out of Stock
     
 
  • Description
  • Contents

Moving away from compliance-based auditing this final book in the series challenges the mindset of auditors to ‘think effectiveness’. It shows how process management auditing is a key business tool to:
Gain meaningful information on which to base decision-making Identify opportunities for genuine business improvements Improve the effectiveness of activity undertaken – not just confirm that you are doing it Cover the requirements of ISO 9001:2000 Highly practical and descriptive, the book shows how you can add greater value from auditing activity and be able to demonstrate it.

Putting the process approach into context; The requirements of ISO 9001:2000–an auditor’s perspective; The system-processprocedure relationship; Auditing tools and techniques; Planning and preparing a process audit; Carrying out a process audit – compliance vs effectiveness; Identifying and reporting findings–moving beyond compliance; Assessing improvements; What personal attributes do auditors need?; Conclusion and the way forward.

 
 
 
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