Moving away from compliance-based auditing this final book in the series challenges the mindset of auditors to ‘think effectiveness’. It shows how process management auditing is a key business tool to:
Gain meaningful information on which to base decision-making Identify opportunities for genuine business improvements Improve the effectiveness of activity undertaken – not just confirm that you are doing it Cover the requirements of ISO 9001:2000 Highly practical and descriptive, the book shows how you can add greater value from auditing activity and be able to demonstrate it.
Putting the process approach into context; The requirements of ISO 9001:2000–an auditor’s perspective; The system-processprocedure relationship; Auditing tools and techniques; Planning and preparing a process audit; Carrying out a process audit – compliance vs effectiveness; Identifying and reporting findings–moving beyond compliance; Assessing improvements; What personal attributes do auditors need?; Conclusion and the way forward.