Many organizations have realized bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques.
Chapter topics include the evolution of quality, management by commitment and leadership, customer satisfaction, organization planning, partnerships and strategic alliances, need for a systems approach in process improvement, quality costs, current engineering, and much more. Includes many examples and study questions to make it useful as a business reference or text.
Principles and Practices of Organizational Performance is the evolution of the author's best-selling book, Principles and Practices of TQM, certain portions of which have been included in this book.
Productivity Fundamentals
Management and Organization Change
Customer Satisfaction and Focus
Employee Empowerment
Quality Planning and Deployment
Quality Systems and Improvement
The New Quality Assurance
Supplier Quality Management
Quality Costs-Old and New
Tools for Continuous Improvement
Quality Standards and Awards
Quality Function Deployment
Design of Experiments
