Quickly learn how to implement and manage a practical product assurance program in a design or manufacturing environment. This book looks at the primary elements of a product assurance process and how to manage the activity successfully.
Written for those in a technical business environment, it presents tried and true tools and methods in a practical, simple format. The book is organized in a useful fashion beginning with reliability definitions and progressing to the who, what, when, where, why, and how of product assurance implementation. A discussion of both hardware and software assurance tools is also included.
Quality practitioners can use the practical examples and illustrations to apply the techniques that will make this book a favorite quick reference.
Preface
Introduction
List of Tables
List of Figures
Chapter 1 : Structure of Product Assurance and Its Management
Chapter 2 : Past and Present Perspectives on Product Assurance
Chapter 3 : Product Assurance Planning within the Product Development Process
Chapter 4 : Product Assurance Tools and Processes and Their Application : Concept Development Phase Tools
Chapter 5 : Product Assurance Tools and Processes and Their Application : Design/Process Development Phase Tools
Chapter 6 : Product Assurance Tools and Processes and Their Application : Design/Process Validation Phase Tools
Chapter 7 : Product Assurance Tools and Processes and Their Application : Production and Continuous Improvement Phase Tools
Chapter 8 : Product Assurance Training
Chapter 9 : Cost of Quality Management
Chapter 10 : Product Assurance Managerial Practices and Behavior
Chapter 11 : Future Direction of Product Assurance
Chapter 12 : A Summary of Practical Product Assurance Management
Glossary
Index
