Employers face a myriad of issues when hiring: how to recruit, whom to select, how to interview, Equal Employment Opportunity policies, fair salary offerings, health issues, performance evaluations, behavior/disciplinary actions, turnover, and the list goes on and on. Practical Human Resources Management for Public Managers: A Case Study Approach provides insight into human resource trends and demonstrates how complex situations can be successfully managed by public sector practitioners. The authors take us step by step into the "real world" with examples of historical events that compare "What Happened" with "What Could Have Happened" as well as suggested readings for more in-depth analysis and important points to remember.
Exploring the space between theory and what actually occurs in the world, this book supplies instructional case studies based upon actual events. The authors introduce key human resources issues with clear, concise language and provide techniques to address these issues in a real-world setting. The case studies cover legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions.
The authors bring know-how from a wide array of working environments, including teaching and administrative experience in public universities and management in municipalities of various population sizes from a few thousand to more than a million. They have also worked in a variety of capacities within these organizations, which allow them to see different perspectives on how different departments handle similar situations. They use their from-the-trenches knowledge to explore pragmatic ways to deal with human resource issues in public sector workplaces.
Preface
Part I : The Art of Hiring Process for Public Organizations
Chapter 1 : Introduction
Chapter 2 : Legal Framework
Chapter 3 : Equal Employment Opportunity
Chapter 4 : Americans With Disabilities Act
Chapter 5 : Family Medical Leave Act
Chapter 6 : Fair Labor Standards Act
Chapter 7 : Sexual Harassment Issues
Chapter 8 : Case Study : Eeo Issue
Chapter 9 : Recruiting Organization Employees
Chapter 10 : Case Study 1 : Rebuilding an Organization
Chapter 11 : Case Study 2 : Hiring and Recruitment Strategies
Chapter 12 : Selection of Employees In The Hiring Process
Chapter 13 : What Does The Process Entail?
Chapter 14 : Position Differences
Chapter 15 : Hiring Process
Chapter 16 : Case Study : City of Badlands
Part II : Evaluation and Managing Human Resource Issues for Public Organizations
Performance Evaluations for Employees
Case Study 1 : Performance and Skills Not As Advertised
Case Study 2 : Handling a Mid-Manager
Case Study 3 : Work Not Completed
Rewarding and Disciplining Employees
Case Study 1 : Disaster at a Municipality
Case Study 2 : Supervision Over Difficult Co-Workers
Case Study 3 : Smoking Policy
Case Study 4 : Contending With Employee Reliability
Retaining and Dismissing Employees
Case Study 1 : Reinstatement Issue
Case Study 2 : Civil Service Employee Termination
Case Study 3 : Violation of City Policy
Case Study 4 : Terminated Employee Wreaks Vengeance
Part III : Human Resource Issues That Impact The Organization
Violence In The Workplace, Hostile Work Environment and Contending With Mentally Ill Employees
Case Study 1 : Dealing with an Unsafe Work Environment
Case Study 2 : an Employee Gets Aggressive With Co-Worker
Case Study 3 : Threatened Employees
Mentoring Employees in The Workplace
Case Study 1 : How to Know When You are Doing It Right
Case Study 2 : Strategic Planning and Goal-Setting With a Productive Purpose
Index
