Practical Business Re-Engineering, 2nd Edition

Business re-engineering is usually a painful process, but the results can be dramatic. Don't belong ot the 80% who fail at re-engineering-read this book and succeed.
With Practical Business Re-engineering, Nick Obolensky has crafted a program that will delivery results-now, and in the future.

For organizations needing a major overhaul, he provides an expansive overview of the re-engineering process.
For those working on a smaller-short-term scale, he serves up easy-to-use, detailed instructions.

Preface
Acknowledgments

Part 1 : Making It Happen
Chapter 1 : Introduction
Chapter 2 : Know What You Want
Chapter 3 : Make a Plan
Chapter 4 : Do It!
Chapter 5 : Monitor
Chapter 6 : Changing the Change, and Continual Change
Chapter 7 : The Change Process
Chapter 8 : Next Steps

Part 2 : Case Studies
Introduction

Part 3 : Appendixes : Tools and Techniques
Appendix 1 : Analytical and Process Tools and Techniques
Appendix 2 : Project Planning Tools and Techniques
Appendix 3 : Information and Communication Technology
Reader’s Feedback Questionnaire
Bibliography
Index