No matter what race, gender, or other sociocultural group we are born into, we all have one thing in common: our humanity. From this common ground we can begin to establish and work toward common goals. This book is a frank discussion on the leadership and interpersonal relationship problems within fire departments, but can be used by anyone working to unify a group. Real-life situations are presented in order to provide the readers with some proven methods to resolve leadership, motivational, racial, and gender diversity problems. The techniques presented will serve the organization’s goals as well as the needs of the individual members. The idea is that when both the organization’s goals and the individual’s needs are met, productivity is increased.
Foreword
Preface
Acknowledgements
Introduction
Chapter 1 : Let The Healing Begin
Chapter 2 : Personal Agenda : Now More Than Ever
Chapter 3 : The Human Endowments
Chapter 4 : Empowerment Vs. Entrapment
Chapter 5 : Tragedy of the Age
Chapter 6 : Interpersonal Communications
Chapter 7 : Ten 7-Ton Elephants Standing In a Row
Chapter 8 : Human Behavior
Chapter 9 : Conflict Resolution
Chapter 10 : Communications Model
Chapter 11 : Behavior/Attitude/Value Model
Chapter 12 : Winners Vs. Losers
Chapter 13 : Effective Leadership
Chapter 14 : Embracing Responsibility and Trust
Chapter 15 : Conclusion
Appendix : Personal Motivational Workbook
Index
