Performance management, often referred to as process management, is a strategy that can be used to achieve an optimum mix of quality, safety, patient satisfaction and solvency. The basis of performance management is the effective use of resources, as measured by quantifying processes and outcomes using key performance indicators (KPIs) – core measures that gauge the performance of an organization in particular areas. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system. It’s about behavior change, leadership, and vision.
Written for administrators, clinical staff, process improvement managers and information technology personnel of healthcare organizations, this second edition provides the knowledge necessary to provide the leadership and vision for a performance measurement initiative. This practical resource provides a high-level review of the quality/safety initiatives in healthcare, describes the implementation process from an IT perspective, and offers high-level clinical, financial and cultural details. It features an extensive listing of clinical and non-clinical KPIs: a glossary including financial, medical, and operational terms; and appendices of organizations and sources of indicators and benchmarks.
Preface
Chapter 1 : Overview
Chapter 2 : Performance Management Cycle
Chapter 3 : Key Performance Indicators
Chapter 4 : Non-Clinical Indictors
Chapter 5 : Clinical Indicators
Chapter 6 : Benchmarks
Chapter 7 : Reporting
Chapter 8 : Behavior Change
Chapter 9 : Statistics
Appendix A : Healthcare Quality Organizations
Appendix B : AHRQ Proposed Final Measurement Set
Appendix C : AHRQ QualityTools™ Holdings
Appendix D : AHRQ QualityTools™ Template
Appendix E : NHS Acute Trust KPIs
Appendix F : NHS Primary Care Trusts KPIs
Appendix G : NHS Ambulance Trust KPIs
Appendix H : NHS Mental Health Trust KPIs
Appendix I : NHS Balanced Scorecard Indicators
Appendix J : ACR Appropriateness Criteria™ Topics
Appendix K : CAP Q-Tracks Quality Monitors
Appendix L : National Quality Forum Safe Practices
Appendix M : Oasis Quality Measures
Appendix N : ISO IWA 1
Appendix O : Baldridge Award Criteria
Acronyms
Glossary
Index
