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P.K. Khannan

Total Book : 1

E-Service : New Directions in Theory & Practice
Author: P.K. Khannan, Roland T. Rust
ISBN: 0765608073 / 9780765608079
Year: 2002
Availability: Out of Stock

The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental sh...