If you’re looking for a serious infusion of life-blood into your company, transformational outsourcing could be the answer. This new, bold approach is not just about handing off noncore functions in order to cut costs. It’s about transforming the entire operating model -- to boost a company’s stock price, increase its market share, or drive its profitability.Take an organization like National Savings and Investments (NS&I) of Great Britain. It quickly transformed itself from an out-of-step, cumbersome, and ultimately failing institution into a lean, successful market leader in the financial services sector. And it achieved radical organizational change by employing the innovative process of transformational outsourcing.Outsourcing for Radical Change supplies a detailed analysis of the transformation process that happened at NS&I, Thomas Cook, and others, as well as examples of companies that failed to align their transformation initiative with their strategic needs.
Foreword
Preface
Part 1 : The Case for Transformational Outsourcing
Chapter 1 : National Savings and Investments Uses Outsourcing to Transform
Chapter 2 : Outsourcing ISN’T What It Used to Be
Chapter 3 : Ten Imperatives for Leadership
Part 2 : Choosing Your Targets
Chapter 4 : Transformational Outsourcing Meets Strategy
Chapter 5 : Crafting a Business Model That Works
Part 3 : Making Transformational Outsourcing Work
Chapter 6 : Thomas Cook : Catalyzing Change
Chapter 7 : End-To-End Performance Management
Chapter 8 : Managing People through Transitions
Chapter 9 : Leveraging Capabilities
Chapter 10 : Ending & Renewal
Chapter 11 : Managing Transformational Outsourcing in the Public Sector
Part 4 : Transformational Outsourcing Horizons
Chapter 12 : Transformational Outsourcing Horizons
Index
