Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most companies find it difficult to reduce costs in the office without noticeable sacrifices in performance. Some progressive companies are seeing improvements in their office environments through the use of Office Kaizen™, which emphasizes making continuous improvements over the long haul. Office Kaizen: Transforming Office Operations Into a Strategic Competitive Advantage presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality and productivity of their office and administrative processes.
Acknowledgments
Chapter 1 : Introduction
Chapter 2 : What is Office Kaizen and What Does it Do? A “Ten Thousand Foot” View
Chapter 3 : Surface Wastes...The Silent Killers
Chapter 4 : Leadership Waste and the Executive Challenge
Chapter 5 : Getting Human Nature on Your Side
Chapter 6 : The Concept of SLIM-IT and the Structure of Change
Chapter 7 : The Lean Daily Management System
Chapter 8 : Mentoring and Training
Chapter 9 : The KCG 20 Keys Approach
Chapter 10 : How to Integrate Office Kaizen with "Big Name" Tools and Approaches
Chapter 11 : The Lens for Focus: Metrics
Chapter 12 : The Realities of Implementation
Epilogue Two Years Later
Appendix A
Glossary of Important Terms
Index
