Meaningful Healthcare Experience Design : Improving Care for All Generations

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

Preface
Author
Introduction

Section 1 : Meaningful Healthcare Experiences
Chapter 1 : Meaning in Life as Meaning in Healthcare
Chapter 2 : Meaningful Healthcare Experiences for People Receiving Care
Chapter 3 : Meaningful Healthcare Experiences for People Delivering Care
Chapter 4 : Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences

Section 2 : Designing Meaningful Healthcare Experiences
Chapter 5 : A Healthcare Experience
Chapter 6 : Healthcare Service Processes from a Sociotechnical Perspective
Chapter 7 : The Three Value Streams of American Healthcare Experiences
Chapter 8 : Organizational Process Value Stream
Chapter 9 : The Value Stream of People Receiving Care
Chapter 10 : The Value Stream of People Delivering Care
Chapter 11 : Meaningful Healthcare Experience Design Map

Section 3 : Implementing Meaningful Healthcare Experience Design in Organizations
Chapter 12 : Meaningful Experience Design as the Foundation of Healthcare Quality
Chapter 13 : Aligning Organizational Structures for Meaningful Experience Design
Chapter 14 : Introducing Meaningful Healthcare Experience Design into Healthcare Organizations
Chapter 15 : Orienting People Who Deliver Care to Meaningful Experience Design
Chapter 16 : Inviting People Who Receive Care into Meaningful Experience Design
Chapter 17 : Improving the Meaningfulness of Healthcare Experiences
Chapter 18 : Meaningful Healthcare Experiences and the Ethics Committee

Section 4 : Insights into American Healthcare History
Chapter 19 : The Historical Epochs of American Healthcare
Chapter 20 : Ten Transitions from Twentieth-Century to Twenty-First-Century American Healthcare

Section 5 : Reflections on American Healthcare
Chapter 21 : The World’s Greatest Creation – An Allegory
Chapter 22 : Reflecting on the Beautiful Death and Implications for Healthcare

References
Index