Hospitals are designed around specialized functions or departments, each with their own management, employees, and budget. The problems and waste occur when these departments interact or handoff patients between departments. Value stream mapping has been a popular tool to help hospital leaders see the entire picture across departmental boundaries. As part of the Lean Tools in Healthcare series, this user-friendly book is designed to improve the understanding of the Value Stream Map. The text contains key terms, healthcare examples, and how-to-steps.
Preface
Chapter 1 : Getting Started
Chapter 2 : The Production Processes and Operations of Healthcare
Chapter 3 : Value and Patient-centered Care
Chapter 4 : Map the Process
Chapter 5 : Flow the Process
Chapter 6 : Pull the Process
Chapter 7 : Perfect the Process
Chapter 8 : Reflections and Conclusions
Index
