Managing the New Bank Technology is a practical action-oriented guide for bank CEOs, executives, business students, and boards. The book is aimed at educating those involved in banking on the key technological issues facing the industry. "Quick reference" guides opening each chapter are a special feature of the book, blueprints that offer bottom line summary suggestions for bank officers and executives. Topics include: Banking as Retailing; The Internet and Financial Services; Strategies for Future Payment Systems; Risk Management Technology; Protecting Technology Investments in an Age of Rapid Change; Negotiating Outsourcing Contracts; Developing an Information System Plan; Organizational Strategies to Manage Technology; Battling Fraud and Security Issues; and Selling Your Bank's Technology Vision.
Preface
Foreword
About the Contributors
Chapter 1 : Making Banking Technology Spending Pay: Key Success Factors
Chapter 2 : Developing a Successful Technology Plan
Chapter 3 : Designing a Technology Architecture and Strategy
Chapter 4 : Understanding Bank Technology-The Customer and the Expectation
Chapter 5 : Why the Internet is Crucial to Bank Executives
Chapter 6 : Addressing Fraud and Security in Electronic Commerce
Chapter 7 : Risk Management-A Survey of Available Technology
Chapter 8 : A Strategic Approach to Outsourcing
Chapter 9 : Making Outsourcing Work: 10 Steps to Negotiating the Right Contract
Chapter 10 : Managing the Bank’s Networks and Personal Computers
Chapter 11 : Technology’s Impact on the Mortgage Industry
Chapter 12 : Technology’s Role in Mergers and Acquisitions
Chapter 13 : Regulatory Issues and Their Impact
Index
