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Managing The Process, The People, and Yourself

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Title: Managing The Process, The People, and Yourself
Author: Joseph G. Werner
ISBN: 0873891937 / 9780873891936
Format: Soft Cover
Pages: 163
Publisher: ASQ
Year: 1993
Availability: In Stock
  • Description
  • Contents

The Most important challenges companies will face in the coming decade is to gain a complete understanding of their processes. This book outlines a philosophy that recognizes that the total process is comprised of three main subprocesses. Success is a direct result of harmony between these three elements.

The three main subprocesses are :

• Knowing the Process-in the science, methods, and measurement
• Knowing the People-in the soft issues and departmental processes
• Knowing Yourself-in your goals, your style, and managing change
• Author Joseph G. Werner combines his insights, suggestions, and examples of process operations principles into an easy-to-read format for operations, quality, and non-operations personnel.


Part 1 : Knowing the Process
Chapter 1 : Methods
Chapter 2 : Environment
Chapter 3 : Measurement

Part 2 : Knowing the People
Chapter 4 : The Soft Issues
Chapter 5 : Continued
Chapter 6 : The Departmental Processes

Part 3 : Knowing Yourself
Chapter 7 : You
Chapter 8 : You in the Process


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