Manager's Guide to Performance Management, 2nd Edition

As a manager, you know that employee performance is your most important asset'but are you making smart, well-thought-out efforts to leverage it to its fullest'

Manager's Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives), and solving problems (instead of pointing blame). Learn how to:

• Work with employees to create goals that are beneficial to everyone
• Observe, gather data on, and document performance
• Conduct performance reviews in a cooperative, collaborative way
• Address thorny situations proactively and professionally
• Leverage the powerful but often misunderstood process of 'progressive discipline'

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Introduction

Chapter 1 : Performance Management : An Overview
Chapter 2 : The Challenge of Performance Management
Chapter 3 : Performance Management as a System
Chapter 4 : Getting Ready : Preparing to Start the Process
Chapter 5 : Performance Planning : Setting Targets
Chapter 6 : Ongoing Performance Communication
Chapter 7 : Data Gathering, Observing, and Documenting
Chapter 8 : Three Approaches to Evaluating Performance
Chapter 9 : The Performance Appraisal Meeting
Chapter 10 : Performance Diagnosis and Improvement : The Key to Success
Chapter 11 : Performance Management and Discipline
Chapter 12 : If It's So Easy, Why Isn't "It" Getting Done' Answers to Common Objections
Chapter 13 : People Process, People Techniques
Chapter 14 : Human Resources and Performance Management
Chapter 15 : Revamping Performance Management Across the Enterprise
Chapter 16 : Performance Management in Action

Epilogue
Index