Lead your Organization through any business crisis' and emerge stronger than ever
Manager's Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization.
Covering every aspect of the topic' from defining crisis management and policies to training for and responding to crises'it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including:
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Planning for and training staff in crisis management
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Anticipating and preventing crises before they occur
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Managing the company's online reputation
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Addressing crises that affect multicultural stakeholders
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Creating effective crisis-related messaging
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Knowing when to bring in a specialist
Preface
Acknowledgments
Chapter 1 : The Importance of Crisis Management
Chapter 2 : Crisis Prevention
Chapter 3 : Crisis Planning
Chapter 4 : Crisis Training
Chapter 5 : Crisis Drills
Chapter 6 : Crisis Response
Chapter 7 : Crisis Messaging
Chapter 8 : Crisis Recovery
Chapter 9 : Online Reputation Management
Chapter 10 : Crisis Management and the Law
Chapter 11 : Crisis Management and the Publicly Owned Company
Chapter 12 : Cultural Issues in Crisis Management
Chapter 13 : Crisis Management Tools
Chapter 14 : Crisis Management Consultants
Chapter 15 : Special Crisis Management Risks
Chapter 16 : Moral Imperatives and the Future of Crisis Management
Index
