Are you getting far too little in return from your training investment? Do employees give glowing evaluations, and then fail to implement what they learned when they go back to work? There is probably a good reason for this: you are not focusing on the right customer.
Berton Gunter, a leading trainer and consultant, presents an innovative total project-driven (TPD) training strategy to overcome this problem. TPD utilizes a unique eight-step process to help you identify and target training's real customers-anyone who benefits because employees went through training. Getting these customers involved from the beginning will make your training programs successful and lasting.
The eight-step process is based on a quality systems approach that applies proven quality principles and methods (such as quality function deployment) to the training process. Using it, the author shows you how to:
Emphasize workplace application to aid learning and yield immediate, tangible benefits; gain management involvement in development and follow-up, which is key to long-term success; and determine what to teach...and how to teach it.
This book is written in an easy-to-read format with numerous illustrations, exercises, and sidebars to help you quickly learn and effectively apply the methods in your organization. Using the author's strategies and tools will invigorate your training efforts and produce immediate benefits and lasting success.
Preface
Acknowledgments
Chapter 1 : Customer-Focused Training
Chapter 2 : Using QFD to Develop Customer-Focused Training
Chapter 3 : Planning and Doing Projects
Chapter 4 : Interactive Training
Chapter 5 : Choosing and Using Instructors
Chapter 6 : Logistics
Chapter 7 : Follow-Up and Support
Chapter 8 : Summary and Comments
Further Reading
Index
